Privacy Policy

  1. WHO ARE WE?
    This website is operated by Tenuta Negroamaro, a company registered in Italy. Our registered address is Strada Povinciale 52, contrada Juri, 73017 Sannicola, LE, Italy. You can contact us as indicated under the “Contact” section.
    The data controller responsible for your personal data is Tenuta Negroamaro with whom you contract as a customer, member or membership applicant.
  2. WHAT THIS PRIVACY POLICY IS FOR
    This privacy policy applies to personal data that we collect from you as a user of this Site or as a membership applicant, member or customer . It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including the General Data Protection Regulation (“GDPR”) which will become applicable to us and you as of 7 July 2022.
    ‘Personal data’ as used in this Privacy Policy means any information that relates to you from which you can be identified.
    By using our Site or submitting your personal data you are taken to accept the terms of this Privacy Policy, so please read it carefully.
  3. PERSONAL DATA WE COLLECT
    We collect the following personal data about you:
    • Reservation Information: Guest information, such as your first and last name, email address, billing and payment information (for further details please also refer to the section below headed “Payment Information”). Personal data collected in relation to reservations will be processed in accordance with a privacy policy provided at the time of requesting a reservation so please ensure that you read our privacy notice on the res
    ervation website that we may provide to you when we collect or process your personal data.
    • Other Information: Personal details you choose to give when corresponding with us by phone or e-mail, participating in user/customer/member surveys or otherwise visiting and interacting with this Site or any other websites we operate, and personal data that you provide to us when you visit our hotel. We can also combine personal data that you provide to us with other information we collect about you when you make a reservation through third-party services.
  4. AUTOMATICALLY COLLECTED PERSONAL DATA
    Log Data: When you visit our Site, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.
    Our Site uses cookies (small text files placed on your device) and similar technologies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site and allow us to improve its features.
  5. HOW WE USE YOUR PERSONAL DATA
    We use your personal data in the following ways:
    • To complete and fulfill your reservation and stay, for example, to process your payment, ensure that your room is available, and provide you with related customer service, including sending confirmations or pre-arrival messages, assist you with meetings, events or celebrations. Such use is necessary for the performance of the contract between you and us.
    • To contact you in connection with customer surveys and use any information you choose to submit in response, provided that you gave us your consent to being contacted in this way at the time you provided us with the personal data.
    • Tenuta Negroamaro may provide you, or permit selected third-party service providers to provide you, with information about goods or services, events and other promotions we feel may interest you. We (or such third party providers) will contact you by email only with your consent, which was given at the time you provided us with the personal data.
    • As necessary for certain legitimate business interests, which include the following:
    – where we are asked to deal with any enquiries or complaints you make.
    – to administer our Site, to better understand how visitors interact with our websites and ensure that our Site is presented in the most effective manner for you and for your computer/device.
    – to conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our members and our communications, including by creating customer or member profiles to enable personalised direct marketing communications.
    – to provide postal communications which we think will be of interest to you.
    – if you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing.
    – to share personal data among our affiliated businesses for administrative purposes, for providing membership services and in relation to our sales and marketing activities.
    – we may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, including sharing it with our current and prospective members, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on demographics, interests and behavior.
    – for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site, network and information systems secure.
    – to (a) comply with legal obligations, (b) respond to requests from competent authorities; (c) enforce Tenuta Negroamaro Rules; (d) protect our operations or those of any of our affiliated businesses; (e) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and (f) enforcing or defending legal rights, or preventing damage.
    • We may use your personal data for other purposes which you have consented to at the time of providing your data.
    As used in this Privacy Policy, “legitimate interests” means the interests of Tenuta Negroamaro in conducting and managing our organisation. When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object at any time to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation (for more information on your rights, please see “Your Data Protection Rights” section below).
  6. DISCLOSURE OF YOUR INFORMATION
    We may share your personal data with third parties in the following situations:
    • Service Providers: Tenuta Negroamaro, like many businesses, sometimes hires selected third parties who act on our behalf to support our operations, such as (i) card processing or payment services (see the section below headed “Payment Information”), (ii) credit reference agencies to protect against possible fraud, (iii) IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support and enable us to provide membership services and other goods/services available on this Site or to members, (iv) web analytics providers, (v) providers of digital advertising services and (vi) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.
    • Business Transfers: if we sell our business or our company assets are acquired by a third party personal data held by us about our  customers may be one of the transferred assets.
    • Administrative and Legal Reasons: if we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process. (ii) to enforce our Terms & Conditions or other applicable contract terms that you are subject to or (iii) to protect us, our guests, or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.
  7. PAYMENT INFORMATION
    Any credit/debit card payments and other payments you make through our Site will be processed by our third-party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.
    We store and use this card or payment information for the purpose of processing any future payments that you make as for purchases of additional goods and services. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted.
  8. PERSONAL DATA TRANSFERS
    Your personal data will be transferred to and stored in countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (“EEA”), to our service providers and affiliated businesses for the purposes described above.
    Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in EEA. Where we transfer your personal data to countries outside of the EEA we will take all steps to ensure that your personal data will continue to be protected. We will implement appropriate safeguards for the transfer of personal data to our service providers in accordance with the applicable law, such as relying on our service providers’ Privacy Shield certification or implementing standard contractual clauses for data transfers.
  9. YOUR DATA PROTECTION RIGHTS
    We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer.
    To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.
  10. CHANGES TO OUR PRIVACY POLICY
    Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy.
  11. CONTACT
    Questions, comments or requests regarding this Privacy Policy should be addressed to reservations@tenuta negroamaro.com.